Notes from the desk

What we learned running a motel, written down.

No listicles, no “top ten hospitality trends”. Things that actually happened at a small motel, and what they cost.

NOT WRITTEN YET — THESE ARE THE SIX WE OWE YOU

NIGHT AUDIT

Why your day should not roll at midnight

The business day ends when your night ends. Here is what changes when the software agrees with that.

Coming soon

PRICING

What a county fair is actually worth to a 22-room motel

We ran the numbers on one weekend, one property, and three ways of pricing it.

Coming soon

SWITCHING

Leaving a Windows program you have used for twenty years

What carries over, what does not, and the twenty minutes that matter.

Coming soon

HOUSEKEEPING

The room note that cost us a returning guest

A rattling fan, three shifts, two languages and nobody to blame.

Coming soon

THE DESK

Forty seconds: an honest breakdown of a check-in

Where the time actually goes, and which part of it software can take.

Coming soon

MONEY

No-shows: the quiet leak in a small motel

What happens to a room, a folio and a tax line when nobody turns up.

Coming soon